- Will I get a laminated card in the mail?
We only offer online cards which you can download or print directly from your account. This allows us to keep our prices low, and for you to print as many copies as needed.
- What exactly will I receive?
After purchase, you simply visit the “My Account” page and click “Print Card”. A webpage will pop up showing your Allergy Translation Card along with a print button. Every card has an introductory statement at the top, followed by your customized list of allergens, or specialized card wording.
- How many copies should I print?
It’s a good idea to have extra copies to handout to wait staff and chefs. Depending on the length of your trip, print several and also take a screenshot/picture on your phone.
- My card is not printing correctly/text and characters are not showing up. What’s the problem?
Rest assured this is not an issue with our website, rather one with the settings on your web browser. Try changing the text settings to Unicode, or simply try logging in and printing from a different browser.
- What’s the difference between a customized and specialized card?
A customized card allows you to choose up to 10 allergens to include. It’s ideal for people with a range of multiple allergies (e.g. I’m allergic to egg, kiwi, peanut, wheat, tomatoes and apples).
A specialized card gives more information relating to one (or two) allergens. It details where the food can be commonly found and alerts the reader to cross-contamination of these products. These cards are available for the most common allergens, and also in pairs (e.g. there are cards for “Peanut & Tree Nut” and “Seafood” instead of fish and shellfish separately.
- Can you accept custom orders?
Our website uses a database of translated terms that is accessed for each individual order. We update and proof our database as a whole. We do not work with our translators on a case-by-case basis and therefore cannot provide customized orders.
- I don’t see my allergen(s) on your list, can it be added?
We add new terms to our database on an ongoing basis. Please get in touch with your request and we will try to incorporate it during our next update.
- I don’t see the language I require, can it be added?
Please contact us with your request for consideration.
- How accurate are your translations?
We use certified translators from a professional translation agency. All of the terms in our database are also proofread on an ongoing basis. However, it’s important to remember that translation is not an exact science. Different regions can speak different dialects that can slightly modify any language. It’s important to note that this is a tool that offers another layer of safety and should not be solely relied upon to avoid allergic reactions. Using common sense, having epinephrine available, following your emergency plan and adhering to other safety precautions are paramount when travelling with food allergies.
- Are refunds available?
If you are not satisfied with your purchase, or have made a purchase in error, please contact us to request a refund.
- How do I know which language to order?
Do your research before you purchase. We recommend visiting allergytravels.com for more information about your upcoming destination.